Have you ever wondered what truly makes someone trustworthy? How does one’s character play a role in building trust?

Why do actions speak louder than words when it comes to establishing credibility?

This is part 3 of the series called “Trust – The Fundament of Your Success And How To Build It”, where I explore these intriguing questions. Join me as I dive into the practical guidelines for cultivating a trustworthy character, from keeping promises and being honest to actively listening and showing empathy.

Discover how these principles can enhance your professional relationships and pave the way for sustained success.

Here is the part 1, and part 2, if you haven’t listened to them yet.

Key points:

  • Character as Trust Foundation
  • Actions Speak Louder Than Words
  • Keeping Promises
  • Honesty
  • Active Listening
  • Admitting Mistakes
  • Respecting Boundaries
  • Supporting Others
  • Transparency
  • Showing Gratitude
  • Mentorship and Blind Spots

Building trust through character is a fundamental aspect of professional success. By keeping promises, being honest, actively listening, and supporting others, we lay the groundwork for lasting and meaningful relationships.

Embrace these principles and watch how they transform your interactions and reputation. If you found this episode insightful.

Share it with friends and colleagues who can benefit from these valuable lessons. Let’s spread the knowledge and help each other build a trustworthy and supportive community.

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Trust – The Fundament of Your Success And How To Built It (Part 3)

[00:00:00] Alexander: Welcome to another Friday episode, and this is the last episode about trust. Well, actually trust always comes through in lots of, lots of these episodes, but today we want to talk about the third part that you need to build trust. And that is character. Now we [00:00:20] all have a certain character and we can still work on it, and we can help.

[00:00:27] Let it shine through through our words and even more our actions. Our actions always speak much louder than our words. And we will be more judged by [00:00:40] our actions than by our words. You can see that very easily. If there is a mismatch between these, you will actually judge people by their actions. Not by their words.

[00:00:51] That’s why people say practice what you preach. Very, very easy. Now, a couple of guidelines [00:01:00] on what to do to let your good character shine through. So, the first is to make promises and then Keep promises. And maybe you are someone like me that is kind of a people pleaser that always wants to make [00:01:20] promises and then overloads themselves and cannot follow up on all of them.

[00:01:26] That’s not good. The second thing, of course, is very easy. We probably heard it all when we have grown up. Be honest. Now, honest means [00:01:40] that you also speak the truth, even when it’s difficult. Yeah, so honesty builds credibility. For example, providing constructive feedback. Yes, most people don’t like it.

[00:01:59] If [00:02:00] you, however, do that in a way so that the other person sees that you are, and want to help them with this constructive feedback, they will appreciate it much more than even the supportive feedback. So, in other words, the positive feedback. The people that [00:02:20] really want to grow. They wanna get better. And they know that they mostly get better by learning and changing and doing something new.

[00:02:29] So giving constructive feedback in the right way helps a lot and lets your character shine through. I’ve already talked about it in the [00:02:40] last episode. Listening actively also speaks about your character. Show empathy. People might have a hard time. A hard thing. Not everything at work is always top priority.

[00:02:55] You know that. I know that. And therefore, life [00:03:00] happens. Yeah. Take that into account. Be consistent. Yeah, so set expectations, meet these exact expectations, and yeah, just follow kind of good business practices. That helps quite a [00:03:20] lot. Next one. Admit mistakes. If you have screwed up, usually it only really is a problem if you don’t admit it, or worse if you point it out to others.

[00:03:34] That is really, really bad. Next one, and I think this is [00:03:40] especially important in our international businesses and with all the digital things and working remotely. Respect boundaries. Don’t set up meetings that happen, you know, late in another time zone, yeah, just to [00:04:00] expect that the others kind of dial in at 8pm, just because you’ve forgotten that you are in a different time zone since then, yeah, don’t do that.

[00:04:11] Also don’t expect people to answer an email on the weekend and all these kinds of different things. Support others. [00:04:20] Help others. Even if that is not in your job description. It sounds kind of simple, yet it is so, so important. If someone else is kind of being talked bad about on their, and their, [00:04:40] behind their back, then call that out.

[00:04:43] Don’t allow this kind of gossiping and all these kinds of different things to happen. Yeah, by the way, as I’m doing this list of what you can do to let your good character shine through, there could be easily a list of how [00:05:00] to, what to do, not to do, because that will hurt your perception about your character and gossiping for sure is, is part of that.

[00:05:08] But be transparent in terms of what you can do. What are your conflicts of interest? What are your thoughts? What are [00:05:20] your challenges? What are kind of things you potentially can’t do for whatever reason? Yeah. If you struggle with things, that is completely fine. We all struggle with things. Not being transparent about it that is usually where it [00:05:40] creates problems.

[00:05:41] Yeah, if you take on tasks and then you already know you can’t deliver, that’s bad. Yeah, or if you take on something that is not in agreement with what you have agreed with, with the team, that is really bad. Show [00:06:00] gratitude. Be gracious for all the different things that are happening around.

[00:06:08] The positive things, of course. You don’t need to be gracious for the bad things. But be gracious for opportunities that you get, for invites, for [00:06:20] things that others don’t have. This kind of humble mindset will help a lot to build trust, especially the more senior you are. I probably told this story many times [00:06:40] on this podcast already, but the first time I met the most senior statistician at Lilly Waldorf at the time was he, he was asking me lots of questions and he was.

[00:06:52] curious and really interested in myself and he was the most down to earth person [00:07:00] whatsoever. Although he was super experienced, very well networked had a great impact on the company and all these kinds of different things. Still, he didn’t let me feel that. I was, you know, decades behind him. No, he was [00:07:20] really, really humble and, and just talking to me and like, you know, on, on, on equal footing.

[00:07:28] That makes a huge difference. So think about all the different things that you do consciously or potentially unconsciously. These are [00:07:40] the dangerous things, yeah? And for these, have someone who can help you with it, yeah? I certainly had challenges. my own challenges about a couple of different behaviors and these were not helpful.

[00:07:58] I had [00:08:00] good mentors, supervisors, coaches that helped me to overcome these challenges and these, these blind spots, these, these blind spots are probably the most dangerous areas. You know, the things that you do that you don’t know you’re doing and that are hurting you. So, [00:08:20] Invest in these, yeah, these will help a lot to increase the trust in you.

[00:08:27] And as I talked about in the last episodes, trust is really the foundation of everything. And if you’re good at building trust, everything else will be much, [00:08:40] much easier. So build trust and be an effective statistician.

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